Since TheDigitalSVG is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any items from our website. Please note that our free designs are offered on behalf of our respected partners and are NOT an issue for a refund or chargeback.
Naturally, “refund” is NOT our idea, because we always want our customers to feel satisfied with our service and products. Besides, Once purchased and downloaded no one can ensure the using and sharing of the files, so there is NO refund following the policy and condition of DIGITAL products.
However, we realize that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons:
a. We haven’t supported you with your orders within 3 days of working;
b. The file is damaged, and there is no way to solve it.